At Professional Restoration Services, we know that dealing with property damage can feel overwhelming. Whether you’re facing water damage, fire and smoke cleanup, storm repairs, or mold issues, you likely have questions about what to expect. Our FAQ page is designed to give you quick, clear answers to the most common questions our customers ask. If you don’t see your question here, our team is available 24/7 to provide the guidance and support you need.
General FAQs
Professional Restoration Services offers 24/7 emergency restoration, including water damage cleanup, fire damage restoration, storm damage repairs, and mold remediation. We also provide reconstruction services to return your property to its pre-loss condition.
Yes. Disasters don’t wait for business hours, and neither do we. Our team is available 24/7, 365 days a year, including holidays, to respond to emergencies quickly.
We aim to arrive on-site within 60 minutes of your call. Rapid response helps minimize damage and lowers restoration costs.
Absolutely. We work directly with most major insurance providers to streamline the claims process and help reduce stress for homeowners and business owners.
This depends on the severity and type of damage. In some cases, it’s safe to remain on-site, while in others—such as severe fire or mold damage—temporary relocation may be necessary. Our team will advise you on the best option for your safety.
The timeline varies depending on the extent of the damage. Water damage cleanup may take a few days, while larger projects like fire damage restoration or reconstruction can take several weeks. We’ll provide an estimated timeline after our inspection.
- For water damage: Shut off the water source if possible and avoid using electrical appliances in wet areas.
- For fire damage: Do not attempt to clean soot yourself, as it can cause further damage.
- For storm damage: Stay safe and avoid entering damaged areas until professionals arrive.
With years of experience, 24/7 emergency response, and a compassionate team, we’re dedicated to restoring not just properties, but peace of mind. Our combination of advanced equipment, skilled technicians, and customer-first service makes us a trusted restoration partner for your restoration service needs.
Water Damage Restoration FAQs
Water damage can result from a variety of sources, including burst pipes, appliance leaks, roof damage, sewage backups, flooding, or storm damage. Even minor leaks can cause significant problems if left untreated.
Immediately. The longer water sits, the more damage it can cause—weakening structures, spreading mold, and increasing repair costs. Professional Restoration Services is available 24/7 to respond quickly and start the drying process right away.
- Shut off the water source if possible.
- Turn off electricity in affected areas.
- Move valuables and furniture away from the water.
- Call Professional Restoration Services immediately for emergency response.
The timeline depends on the extent of the damage. Typical drying and dehumidification can take 2–5 days, but larger restoration projects may take longer. After our inspection, we’ll give you a detailed timeline.
Yes, mold can begin growing within 24–48 hours in damp conditions. That’s why it’s crucial to act fast and have professionals handle drying and remediation properly.
Yes. Professional Restoration Services works directly with most insurance providers to simplify the claims process and help ensure you receive coverage for necessary restoration work.
While not all water damage is preventable, regular maintenance—such as inspecting your roof, plumbing, and appliances—can greatly reduce your risk. Installing sump pumps, water alarms, and ensuring proper drainage also helps protect your property.
Visible water is only part of the problem. Moisture often seeps into walls, floors, and hidden spaces where it can cause structural issues and mold growth. We uses advanced drying equipment, moisture meters, and proven restoration techniques to ensure your property is thoroughly dried and safe.
Fire Damage Restoration FAQs
Your safety comes first—make sure everyone is safe and do not re-enter the property until authorities say it’s safe. Once cleared, contact your insurance provider and call Professional Restoration Services. We’re available 24/7 to help secure your property and begin restoration.
Fire restoration includes several steps: emergency board-up and tarping, smoke and soot cleanup, odor removal, water extraction (if firefighting efforts caused water damage), and full property repairs or reconstruction.
The timeline depends on the extent of the damage. Small fires may only take a few days to clean and repair, while large structural damage can take weeks or longer. After an inspection, Professional Restoration Services will provide a clear estimate and timeline.
Often, it’s not safe due to smoke residue, structural instability, and potential electrical hazards. Our team will assess the property and let you know whether temporary relocation is necessary.
Yes. Fire damage restoration often includes water extraction and drying. PRS handles both fire and water damage to ensure your property is fully restored.
Most homeowners’ and business insurance policies cover fire damage, but coverage details vary. Professional Restoration Services works directly with your insurance company to streamline the claims process and reduce stress for you.
We offer 24/7 emergency response, proven expertise, and compassionate service. From securing your property to handling smoke cleanup and rebuilding, our goal is to restore your property, and peace of mind, quickly and professionally.
Roofing Services FAQs
We provide comprehensive roofing solutions for both residential and commercial properties—including new roof installations, repairs, and regular maintenance. Our services cover a wide range of roofing materials and styles, all beginning with a detailed inspection to identify the best path forward.
We offer a variety of roofing options:
- 3-Tab Shingles – A cost-effective traditional choice, available in 20-, 25-, and 30-year lifespans.
- Dimensional (Architectural) Shingles – Offer enhanced visual depth, thickness, and greater fire resistance.
- Designer Shingles – Mimic the appearance of slate or shake roofs, offering both style and durable protection.
- Specialty Materials – We’re experienced with slate, cedar shake, standing seam metal, and more. We also install aluminum and copper gutters and gutter guards.
We use high-grade materials from trusted manufacturers like GAF and CertainTeed and ensure installation is done per their specifications, this helps preserve your roof’s warranty and ensures long-term durability.
Our process is clear and thorough:
- Initial Consultation & Inspection – We assess your roof’s condition, discuss your needs and budget, and recommend material options.
- Estimate & Planning – A detailed project estimate and timeline tailored to your decisions.
- Site Prep & Roof Removal – We protect the site and remove old roofing materials safely.
- Underlayment & Installation – Installation of the new roof using industry best practices.
- Final Inspection & Clean-Up – We ensure the job meets our high standards and leave your property neat and tidy.
Yes. Professional Restoration Services serves both commercial and residential clients, delivering durable, weather-resistant roofing solutions tailored to each property’s needs.
Absolutely. PRS has a dedicated exterior division for roofing, siding, and more. This means you won’t need multiple contractors for related projects, everything is coordinated under one trusted team.
You can schedule a consultation or free on-site evaluation to assess your needs and receive a detailed quote. PRS is known for prompt, professional service at every step.
